UI Enhancements

Added Helm Based Deployment Option

OpsRamp has introduced new integrated installation guidelines within the collector UI page for deploying a Helm-based gateway.

This enhancement enables users to access instructions directly from the UI, simplifying the deployment process to save time.

New User Management Experience

As part of this release, Integration and Apps have been relocated to the Setup > Account section. The Account page allow users to managing the integrations, permissions, roles, users, user groups, and rosters.

Please note that the permissions, roles, users, user groups, and rosters links on the current classic setup page will be phased out in an upcoming release. The export functionality will not be supported on the User Listing page.

NTM UI Enhancements

This release includes a number of quality improvements for the new network topology UI such as adding a progress bar when loading a topology map, node style changes for better visibility, providing an option to turn off the synchronized tooltip for better usability, and other improvements to the new network topology for better usability.

See Network Health Monitoring for more details.

Dashboard 2.0 Enhancements

Dashboard Tile specific time-period

Users have the flexibility to define a specific time-period for Tiles that is independent from the dashboard’s overall time-period.

See Introduction to Tiles for more details.

Provided “External ticket ID” in Alert Tile

Users now have the option to incorporate an extra attribute into their alerts, allowing them to check whether the alert has triggered an incident in the external tool.

This feature enhances the ability to track and manage incident generation as a result of alerting actions visualization in Dashboards.

Users can now seamlessly navigate from any metric tile, with the specific time frame and relevant tags, to the log explorer.

This simplifies the task of correlating metric data with log data, ensuring a streamlined and contextually relevant experience.

See Introduction to Tiles for more details.

Metrics Engine Enhancements

Metric Name length limit increased

The metric name size has been increased to 255 characters, and you can now utilize up to 10 underscores within this limit. Previously, only 100 characters were permitted with a maximum of 5 underscores.

With this extended limit, you can now create more descriptive metric names that accommodate various makes, models, and version details.

See Metric Name format for more details.

Tracing Enhancements

Configure Trace Ingestion Limit Governors

Users now have the option to set up a trace ingestion limit governor to receive alerts when the limit approaches its maximum capacity.

  • A Warning alert will be triggered when the ingestion limit reaches 70% of its capacity.
  • A Critical alert will be triggered when the ingestion limit reaches 90% of its capacity.

Event Management Enhancements

Enhancements in Alert Correlation Policy

In the Alert Correlation policy, a new Trigger condition feature has been introduced under the within time window setting. When you select this option, you will receive alerts that satisfy the filter condition and similarity conditions. However, the policy will not correlate the alerts until an alert that satisfies the selected trigger conditions is received. This will help customize the policy to correlate the alerts only when you get alerts on a particular metric or device.

See Correlation Policy for more details.

PromQL based Alert Definitions

Users now have the capability to create alerts for metrics by specifying a PromQL-based alert definition. It is possible to fine-tune warning and critical thresholds, and tailor the title and description of the resulting alert to suit specific needs.

See Alert Definitions for more details.

Cloud Monitoring Enhancements

Added AWS Account label name on Agent-based Metrics

OpsRamp has introduced a new set of account level labels for AWS, Azure, GCP, and Alibaba in both Cloud and Agent metrics. This new set of labels will allow users to filter metrics by account name or account id.

This inclusion of account-level labels in all existing metrics will result in a new set of metrics. The existing metric data stream will be phased out, and a new stream (account-level) labels will be added.

Log Management Enhancements

AWS Lambda Log Ingestion Support for AWS

To support Lambda log collection across all AWS regions, the Lambda layer code has been deployed to S3 buckets in all regions. Users can now send Lambda logs irrespective of the region.

Monitoring Management Enhancements

Windows Event Log Monitor - Template Scope

As part of G1-based Windows event log monitors, you now have a provision to add custom event logs at the template scope. This provides increased flexibility for creating, editing, and removing event log monitors to suit your specific needs.

Previously, all event log monitors were established at the global scope, and modifying or removing existing event logs was not possible, leading to the accumulation of multiple event logs.

With this recent update, all existing event logs will remain at the global scope, while any newly created event logs will be stored within the template scope.

See Set up Windows Event Logging for more details.

Introduced new data types and formulas, and modified a couple of formulas in SNMP monitor creation page

In the SNMP Monitor > Metrics section, the existing Delta and Rate options within the Formula segment will be substituted with CounterDelta and CounterRate. This adjustment is made to ensure consistency with other G2 gateway monitors. It is important to note that these alterations in display names will not impact the functionality of existing monitors within the gateway.

Moreover, two new formulas, Delta and Rate, are introduced in the Formula section. This introduction facilitates the handling of negative values in SNMP Delta and Rate calculations.

In addition to the above changes, three new Data Types – HexToDecimal, HexToString, and HexToIPAddress are added to handle and convert OID values from Hexadecimal to IP, String, and Decimal format.

Reports/Reporting Apps Enhancements

Provided Export Option in Infrastructure 2.0 Global Search Page

The export feature has been introduced within the infrastructure 2.0 global search page and resource category section. When a user selects this option, it automatically transfers the filter criteria to the asset inventory app, populating the configuration properties, and initiates the report.

Role-based access control (RBAC) Support

RBAC support has been integrated into the following Reporting apps. Moving forward, report data generation will align with user roles and permissions.

  • Asset Insights
  • Asset Inventory
  • Availability Details
  • Monitor Details
  • Software Inventory
  • Remote Control Usage
  • Process Definition Insights
  • Asset Insights

See Reporting Apps for more details.

Customize the Attribute Selection

In Reporting Apps, users can now use the drag-and-drop feature to reorganize columns in their preferred order, even after the default column selection has been applied. This feature is available in the apps where you have an option to configure the attribute selection.

Inventory Export Improvements

OpsRamp has Included ‘State’ and ‘Country’ attributes under location entity in the inventory export response.

See Inventory Batch Export for more details.

Alert Listing App Improvements

In the Alert Listing App, OpsQL now allows filtering alerts based on attributes such as resource groups, sites, service groups, NOC ID, or NOC name.

Added a new Batch Export “Tenants”

A new “Tenants” type has been introduced in the batch export. Users can now set up this export at the partner level, which provides partner details, client details within the partner.

See Tenants Batch Export for more details.

Alert 2.0 Enhancements

Enabled “Export” functionality in Alerts 2.0

Alert 2.0 has now incorporated an export functionality. Upon selecting this feature, it seamlessly transfers the filter criteria to the alert listing app, pre-populates the configuration properties, and initiates the report.

See Alerts 2.0 for more details.

Service Provider (SP) User Support

The new Alert Listing page now provides support for the service provider context. This means that service provider users can search for alerts across all clients within all partners.

See Alerts 2.0 for more details.

Integration Framework

Changes in Application Categories

The application category names have been revamped under Setup > Integrations and App and new category names added to reflect the recategorized apps.

This change ensures that the applications and integrations are appropriately placed in their respective categories and relocated certain applications to more suitable categories.Y

Deprecation Notices

Deprecated actionable menus from Infrastructure Page

Starting January, 2024, the following actionable menus in the classic infrastructure listing page will be removed from the UI:

  • Add Pod
  • WAN Link
  • Sites
  • SKU
  • Templates

See Deprecation Notices for more details.

Deprecated Legacy widgets from Classic Dashboards

Starting January 2024, the following widgets will be deprecated in Classic Dashboards:

  • Active live console stats
  • Antivirus stats
  • App integrations failures logs
  • Cloud cost trend
  • Cloud cost insight
  • Inference stats

See Deprecation Notices for more details.

Removed Alert Priority Attributes from G1 Templates

The following Alert priority attributes are now deprecated from the following OpsRamp-supported monitors:

  • Application Monitors
  • Custom Monitors
  • Event log monitors
  • Log monitors
  • Performance monitors
  • Process Monitors
  • SNMP monitors

See Deprecation Notices for more details.

Deprecated Legacy Discovery and Deployment Feature

The Legacy Discovery and Deployment feature under Setup > Resources > Discovery and Deployment is now deprecated. All associated actions from the user interface (UI) have been eliminated as part of the depreciation process.

See Deprecation Notices for more details.

Planned Changes

These feature changes are planned over the upcoming releases, so that you have advance information and continue to have a great product experience.


Resource Groups and Site Details

The Resource Groups and Site Details links will be moved from
Setup > Resources and will be available under Infrastructure > Search from December 2023.

Audit Logs

The Audit Logs links will be moved from Setup > Integrations > Audit Logs and will be available under Setup > Account > Integrations and Apps, against each integration, from January 2024.