UI Enhancements

Alert Details for different type of alerts

The Alert Details page has been enhanced to include the following additional information on the different alert types:

• Alert definition details
• Template name
• Metric details
• Logs chart

See Alerts 2.0 for more details.

View alert failure logs from Alert Definitions page

Users can now access the list of failure logs by clicking the View Failure Logs link from either the Alert Definitions listing page or the Definition Details page.

See Alert Definitions for more details.

Update to some integration configuration pages

The following integrations have undergone minor updates. These changes involve a logical organization of fields to enhance the overall readability of the forms.

• All public clouds
• SNMP
• WMI
• Linux
• Prometheus metrics
• Kubernetes

Core Platform Enhancements

Resource Groups support at the Partner level

On the Infrastructure Search page, partner users can now see the list of resource groups.

The Resource Groups link under Setup is planned for deprecation in the upcoming release.

Monitoring Management Enhancements

Metrics and Events export and import improvements

Import

Users have the capability to import metrics or events for a designated partner or client. It is now possible to adjust imported metrics or events, and these modifications will be visible to all users within the chosen scope.

Previously, metrics or events were imported globally, without the ability to update them.

Export

Users now have the ability to export all metrics or events to a single file, depending on the selected scope. When exporting metrics at the partner scope, only partner-specific metrics are included.

Previously, all metrics or events were exported to a single file, regardless of the Global, Service Provider, Partner, or Client scope.

See Import and Export Metrics and Import and Export Events for more details.

Metrics Engine Enhancements

Alert Definition – Action on open alerts

When a user modifies or deletes an alert definition, they will receive notifications regarding any active alerts associated with that definition. Depending on the confirmation received, all open alerts will be marked as obsolete.

See Alert Definitions for more details.

Event Management Enhancements

Alert custom attribute support in training file

The training file of Alert Escalation and First Response policies now supports custom attributes of resources and alerts as inputs.

See Custom Attributes for more details.

Incident Count on the Alert Escalation Policy page

The alert escalation policy page now displays the total count of alerts for which notifications were sent and incidents were created, removing the previous 24-hour restriction. Users can click on the count to view the details of the alerts.

See View Alert Escalation Policies for more details.

Customizable alert time zone token

Introduced tokens for Alert Created Time and Alert Updated Time in the Service Desk Integration Outbound Event.

These tokens allow users to customize the time zones as needed. The provided time zone and time format will ensure that a timestamp is provided in the same format to third-party tools.

See Integration Utility Tokens for more details.

SaaS Monitoring Enhancements

G2 Templates support for VeloCloud Integration

VeloCloud integration now supports G2 templates where users can use the templates and modify as per the supported operators for alerting and component filters.

See G2 Templates Support for more details.

Cloud-Native Monitoring Enhancements

Improvements on Prometheus Remote Write Integration

Prometheus Remote Write Integration page is now enhanced with instructions to make the configuration changes with provision to copy the YAML snippets.

See Prometheus Remote Write Integration for more details.

Cloud Monitoring Enhancements

AWS UI Onboarding Flow Improvements

The AWS configuration page now has improved access type terminology.

Added availability metrics to PostgreSQL Flexible Server

OpsRamp now supports additional metrics for the Azure PostgreSQL Flexible Server.

See Azure PostgreSQL Flexible Server for more details.

Tracing Enhancements

Overall Services Insights

Users can now access the Services/App insights through Quick Links in Tracing. The Application and Services pages provide insights into the performance of an application or service such as average latency, throughput, or any errors that occurred during the process.

Additionally, a new service insights overview page has been added that shows the insights grouped by transaction type. The page also displays the top 20 operations list based on latency, error rate, and throughput.

See Services and Applications for more details.

Traces Categorization

The Trace Insights feature is enhanced at the trace operation level to include more insights like trace count, latency (avg., median, p95, and p99) error count specific to trace operation. Additionally, it has the ability to compare the values with past data.

See Services for more details.

Traces Aggregation/Grouping

Enhanced the existing Trace Explorer page to include trace ingestion latency graph with root span’s view and added additional Service count, Spans count, and Error count information.

See View Traces for more details.

Tracing proxy instrumentation enhancements

Tracing-Proxy (above V17.0), the trace collector, can now distinguish and identify the traces category – whether it is a Web / Non-Web transaction, HTTP Call, Database call, Message Queue, or a Programming language.

See Trace Collection for more details.

Process Automation Enhancements

Rest Web Service functionality to be inline with firewall support

Previously, an attempt to execute any internal API blocked by the firewall was restricted.

Now, by enabling the Internal option during the integration event configuration you can execute internal APIs even if they are blocked by the firewall.

See Process Automation Integration for more details.

Added new token in start event filter criteria

Added new token in Start Event filter criteria for both alert and resource to filter the entity based on location value.

• If the user selects a signal start event on an alert, they can filter the alert with resource location using token $resource.location.name.

• If the user selects a signal start event on a resource, they can filter the resource with location using token $location.name.

  Similarly, users can filter the alerts and resources based on location in “find alerts” and “find resources” tasks as well.

See Process Automation Variables for more details.

NTM Enhancements

Availability State for Non-Monitored Interfaces

Below are the various supported interface/link availability states:

UNDEFINED: If the interface resource does not have any monitor with metric “network.interface.status” applied on it.

DOWN: If the interface resource has a monitor with metric “network.interface.status” applied on it and has open critical alert against it.

DEGRADED: If the interface resource has a monitor with metric “network.interface.status” applied on it and has an open warning alert against it.

UP: If the interface resource has a monitor with metric “network.interface.status” applied on it and has no open critical/warning alert against it.

See Network Health Monitoring for more details.

Reporting Apps Enhancements

Role-based access control (RBAC) support

RBAC support has been integrated into the following Reporting Apps. Moving forward, report data generation will align with user roles and permissions.

• Alert listing
• Executive summary
• Ops 360 patching
• Patch details
• Ticket Insights
• Ticket Details

See Reporting Apps for more details.

Email Notification Improvements

Notifications have now been enabled for user group DL. Users can choose the required user groups from the drilldown menu when saving analysis or adding/editing the schedule to notify to the user group DL. User Group DL will receive notifications when the analysis has successfully completed or failed.

See Save the Analysis for more details.

Deprecation Tags to Classic Reports

The following classic reports will be moved to the reporting apps. Deprecation tags have been added to the below classic reports:

• Console Audit Recordings Report
• Alert Report
• Metric Report
• New Metric Report
• Network Statistics Report

See Deprecation Notices for more details.

Exports Enhancements

Alert Batch Export / Alert Streaming Export Improvements

NOC ID and NOC Name details have been included in the alert batch export and alert streaming export responses.